I’m Georgina and I’ve worked at The Regent for nearly five years now, I am a local girl and live in Coniston with my fiancé Andrew. I’ve grown up in Coniston and was lucky enough to have a Grandad who was a farmer so spent my days walking the fells, gathering sheep and running through the fields.
How did you first get in to Hospitality?
Growing up I was never quite sure what I wanted to do, when I left school I decided to get a job in a local café and it was here I found a love for customer service. I noticed a local hotel advertising Receptionist positions with chance of training with Kendal College and this was the moment I realised that working in hotels was something I wanted to do.
What attracted you to the Regent hotel?
After working in a large corporate hotel for two years, I realised I wanted to work in a smaller hotel which would offer a more personal experience for their guests. I wanted to work in a hotel that would focus more on thier leisure guests rather than weddings and conferences.
I saw an advertisement for a Receptionist at The Regent and I knew that was my call. I loved the fact The Regent was a small family run hotel owned by The Hewitt family for nearly forty years with a very large returning guest ratio.
You have been at The Regent for 5 years now and you are now Reception Manager. How did this happen and who/what had the most impact on your career?
After working at The Regent for two and a half years I was given an amazing opportunity to enrol on a Hospitality Management course with Kendal College. Following the completion of the course I was then offered a promotion to Reception Manager by Andrew which I was thrilled with.
The course certainly helped me learn all areas of Hospitality management and allowed me to learn how and when to apply the criteria to my own work.
During my time at The Regent I have also received a lot of support and knowledge from other management included Karen (Reception Manager up to 2018) who took me under her wing from day one and now Laura (General Manager since 2017) who teaches me all she knows daily. I am overly grateful for the training and support I have received from all the management here at The Regent particularly The Hewitt family.
Give us your typical day
Working on Reception my shifts can differ from early mornings to late nights. Some people enjoy a routine nine – five job whereas I enjoy the mixture of shifts and days on/off.
A typical day for me includes Reception duties such as checking guests in and out, taking reservations, checking bookings and answering emails.
I also must make time to complete my own Reception Manager tasks such as completing staff rotas, staff training, general management of my team and general ad hoc duties.
As well as my Reception Management duties I also take care of staff holidays for all staff members within the hotel and a proportion of the marketing including designing and sending emailers, facebook and Instagram.
It’s fair to say I never have “nothing” to do and I like to be kept busy. This helps the days go much quicker also.
What’s the best thing about your job
There are a lot of things I like about my job including the people I work with and the unexpectedness of each day. However, the best thing about my job is seeing those regular guests walk through our doors three to six times a year. I have created a relationship with most of our regular guests and learning all you can about them such as what room number they like is something I really enjoy doing. I certainly enjoy the customer relations segment of my job.
What’s next for you in your career?
In all honesty I am not one hundred percent sure what I would like to do next in my career, I really enjoy working on Reception and being Reception Manager. Naturally for me I would progress to working again in a larger more corporate hotel dealing with more people daily. However, in my experience this is something I didn’t enjoy.
To progress here at The Regent, I feel I would like to learn more about the sales and revenue side of the business by working more with Laura who looks after our revenue. Particularly covering spreadsheets and analysing data as numbers and figures are not a strong point of mine. I feel this would help me to have a little more understanding of what happens behind the scenes rather then just focusing on what’s happening at the front desk.